Frequently Asked Questions about Smart Undelete

Q. What is an image file?

Q. I cannot find the file I am looking for.

Q. How can I install Smart Undeleter without risking damage to my deleted files?

Q. What file systems are supported?

Q. Why do my files not appear in their normal format on the preview panel?

Q. Can I recover my files from the Recycle Bin?

Q. How do I uninstall the software?

Q. Can I Purchase Smart Undeleter without a Credit Card?

Q. What if I purchase Smart Undeleter and my computer crashes? Will you provide me with another copy?

Q. What is the difference between the trial version and the purchased version of Smart Undeleter?

Q. Do you provide technical support for Smart Undeleter?

Q. I can't find my question here!

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Q. What is an image file?

A. All the deleted files brought up by your Smart Undeleter scan are stored in a single file. The image file is exactly what its name suggests an exact copy, in fact, a mirror copy of that file. The image file is used to temporarily save deleted files until you decide to retrieve them. This feature is very useful, particularly to protect deleted files from being overwritten by further system operation. This situation can occur when you run programs or copy and paste other data on the resident disk; for example, when using a trial version of Smart Undeleter. As you cannot save the recovered files on your resident disk, you can use the image file to temporarily store them.

 

Q. I cannot find the file I am looking for.

A. Just navigate through the folder tree on the main page. In all likelihood, the files are in the folder placed in your original files. You can also check the [Recycle] folder, assuming the files were renamed and placed here.

Or just click the Quick Find button on the toolbar.

 

Q. How can I install Smart Undeleter without risking damage to my deleted files?

A. Always install your Smart Undeleter software on a different drive from the one where the lost data resides to prevent deleted files from being overwritten and permanently damaged beyond repair. Use the direct-use package to save the program on a floppy disk, USB storage medium, or a different logical drive. Not doing so can permanently damage retrievable data, causing it to be lost forever.

 

Q. What file systems are supported?

A. Smart Undeleter supports FAT/12/16/32 and NTFS and NTFS 5 file systems.

 

Q. Why do my files not appear in their normal format on the preview panel?

A. The Smart Undeleter preview panel, by means of an internal viewer, lets you view details about deleted files before you save them. These details include recovery data, its condition, and its chances of recovery. At present, you can preview Microsoft Word, PowerPoint, and Excel files, image files like JPG, PNG, BMP, GIF, and so forth, as well as text files such as TXT, INF, LOG, and BAT. Not all types of files can be previewed in their original format, however, and their content appears in hexadecimal format when they are displayed in the preview panel. They can be easily viewed or opened in their original formats after they have been saved.

 

Q. Can I recover my files from the Recycle Bin?

A. Yes! Smart Undeleter recovers files deleted using the Recycle Bin, even if it is empty. The software also recovers files delete by bypassing the Recycle Bin. Smart Undeleter works safely and will not damage your Recycle Bin in any way.

 

Q. How do I uninstall the software?

A. Click Start, then click Control Panel, and double-click Add or Remove Programs. In the Currently installed programs box, click the name of the program, and then click Remove.
 

Q. Can I Purchase Smart Undeleter without a credit card?

A. Yes. The following paying methods are available:

  • International Money Orders
  • Check by US or UK checks
  • Pro-forma Invoice by Check or Wire
  • Paypal

Also, if you do have a credit card but don't want to use it online, you can still buy using:

  • Credit Card by fax
  • Credit Card by Phone

 

Q. What if I purchase Smart Undeleter and my computer crashes? Will you provide me with another copy?

A. Of course! Just drop us a line if you accidentally have erased your copy of the software and we'll be happy to send you the download link again.

 

Q. What is the difference between the trial version and the unlimited version of Smart Undeleter?

A. Using the trial version, you cannot save the retrieved files. You may only preview them and temporarily save the files you need to a Smart Undeleter Image File. Later, you may recover the files from the image file directly instead of from the original disk, which may be overwritten by further system operation.

 

Q. Do you provide technical support for Smart Undeleter?

A. Yes. If you need help or information, please contact us. We'll be glad to assist you. Please visit our Support Center. All questions are answered promptly.

 

Q. I can't find my question here!

A. Please, don't hesitate to ask us at support@RecoverDeletedFilesTool.com or fill our feedback form.

 

For more questions: Support@RecoverDeletedFilesTool.com