Q. What is an image file?
A. All the deleted files brought up by your Smart Undelete scan are
stored in a single file. The image file is exactly what its name
suggests an exact copy, in fact, a mirror copy of that file. The
image file is used to temporarily save deleted files until you
decide to retrieve them. This feature is very useful, particularly
to protect deleted files from being overwritten by further system
operation. This situation can occur when you run programs or copy
and paste other data on the resident disk; for example, when using a
trial version of Smart Undelete. As you cannot save the recovered
files on your resident disk, you can use the image file to
temporarily store them.
Q. I cannot find the file I am looking for.
A. Just navigate through the folder tree on the main page. In all
likelihood, the files are in the folder placed in your original
files. You can also check the [Recycle] folder, assuming the files
were renamed and placed here.
Or just click the Quick Find button on the toolbar.
Q. How can I install Smart Undelete without risking damage to my
deleted files?
A. Always install your Smart Undelete software on a different drive
from the one where the lost data resides to prevent deleted files
from being overwritten and permanently damaged beyond repair. Use
the direct-use package to save the program on a floppy disk, USB
storage medium, or a different logical drive. Not doing so can
permanently damage retrievable data, causing it to be lost forever.
Q. What file systems are supported?
A. Smart Undelete supports FAT/12/16/32 and NTFS and NTFS 5 file
systems.
Q. Why do my files not appear in their normal format on the preview
panel?
A. The Smart Undelete preview panel, by means of an internal viewer,
lets you view details about deleted files before you save them.
These details include recovery data, its condition, and its chances
of recovery. At present, you can preview Microsoft Word, PowerPoint,
and Excel files, image files like JPG, PNG, BMP, GIF, and so forth,
as well as text files such as TXT, INF, LOG, and BAT. Not all types
of files can be previewed in their original format, however, and
their content appears in hexadecimal format when they are displayed
in the preview panel. They can be easily viewed or opened in their
original formats after they have been saved.
Q. Can I recover my files from the Recycle Bin?
A. Yes! Smart Undelete recovers files deleted using the Recycle Bin,
even if it is empty. The software also recovers files delete by
bypassing the Recycle Bin. Smart Undelete works safely and will not
damage your Recycle Bin in any way.
Q. Can I Purchase Smart Undelete without a credit card?
A. Yes. The following paying methods are available:
- International Money Orders
- Check by US or UK checks
- Pro-forma Invoice by Check or Wire
- Paypal
Also, if you do have a credit card but don't want to use it online,
you can still buy using:
- Credit Card by fax
- Credit Card by Phone
Q. What if I purchase Smart Undelete and my computer crashes? Will
you provide me with another copy?
A. Of course! Just drop us a line if you accidentally have erased
your copy of the software and we'll be happy to send you the
download link again.
Q. What is the difference between the trial version and the
unlimited version of Smart Undelete?
A. Using the trial version, you cannot save the retrieved files. You
may only preview them and temporarily save the files you need to a
Smart Undelete Image File. Later, you may recover the files from the
image file directly instead of from the original disk, which may be
overwritten by further system operation.
Q. Do you provide technical support for Smart Undelete?
A. Yes. If you need help or information, please contact us. We'll be
glad to assist you. Please visit our Support Center. All questions
are answered promptly.
Q. I can't find my question here!
A. Please, don't hesitate to ask us at
support@smartundelete.com or fill our feedback form.
For more questions:
Support@SmartUndelete.com
